Inspection
Always by your side
Dedicated support
All undercarriage components are designed and manufactured to work and wear as a system. If one of the components begins to wear, it will eventually influence the rest of the undercarriage system.
Undercarriage wear cannot be eliminated but it can be controlled and cost-effectively managed. Product support aims to assist clients, build customer loyalty and create a partnership relationship with both customers and end users.
ITM’s dedicated team of product support specialists receives extensive training on how to operate each of ITM’s products and, thanks to the global presence, has built up significant expertise in special applications.
Thanks to this experience, ITM’s team can recommend the best product for a particular application in order to enhance and optimise the performance of that product. Furthermore, it will check the product is being used correctly and give advice to ensure maximum productivity, longer life and lower maintenance costs.
Add value to your operations
ITM's expertise is the result of years of collaboration with leading OEMs in the field, ongoing R&D and continuous feedback from its customers on the performance of its products. As a result, ITM can deliver the best solutions to ensure maximum productivity.
ITM works closely with its customers and prides itself on providing a complete service. Using the most advanced CAD and PLM technologies, ITM develops the initial concept into engineering drawings, following every stage through to the definition of the final project.
ITM also conducts detailed analyses of components in the laboratory and dynamic tests on testing rigs engineered and produced in-house. ITM’s team of experts performs standard protocols as well as specific tests requested by the customer.
Quality meets reliability
ITM Product Support Specialists monitor product performance throughout its entire life cycle. From the moment a product is installed to when it reaches its wear limit, it is monitored following specific procedures and parameters.
Monitoring a product’s performance means visiting customers, controlling machinery and checking the most crucial values using both traditional and ultrasound instrumentation.
ITM has also developed dedicated software that measures the wear and other key parameters of components, enabling customers to receive a report providing a complete overview of the technical condition of their product.
Undercarriage tips and tricks
Being familiar with ITM’s products and knowing how to get the most out of them is key to increasing machine productivity.
Customers have two opportunities for training, both designed to provide information that will help them optimise the performance of products:
- training in the field: customers are given instructions and practical advice
- specific training sessions in the classroom: they receive all the information they need about the product in order to ensure the system operates correctly.
Get in touch with ITM specialists for more information.
